Privacy Statement


Thank you for visiting the official website and/or application of (the “Site”).

Sierra Metals Inc. (“Sierra Metals”) respects the privacy of users who visit this Site. Sierra Metals encourages its users to read this Privacy Statement from time to time as we revise and make changes without notice and at our sole discretion.

This Privacy Statement explains how Sierra Metals may collect, use, disclose and otherwise process personal information of individuals who use and interact with this Site, as well as information you may submit offline, such as when you call us.


We collect personal information from you when you provide information directly to us, for example, when you contact us or make inquiries to our webmaster or customer service. Specifically, we may collect your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, and any other identifier we may use to contact you online or offline. We also collect the contents of your message to us.

In addition, like many other websites, we may automatically collect technical information when you use our Site.

  • Non-personal information, which does not directly or indirectly reveal your identity or directly relate to an identified individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Site feature.
  • Technical information, including your login information, browser type and version, time zone setting, approximate location, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Site, and usage details.
  • Non-personal details about your Site interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.

See Cookies & Other Technologies for more.


Sierra Metals may use your personal information for the following purposes:

  • To present our Site and its contents to you.
  • To contact and communicate with you regarding your use of the Site.
  • To respond to your requests, complaints, comments and questions.
  • To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
  • To compile statistical records and other aggregate data about usage of the Site, measure Site activities, personalize your experience on the Site, and detect and prevent security threats.
  • To improve our Site, products or services, marketing, or customer relationships and experiences.
  • To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.
  • For other purposes that we identify to you from time-to-time.

We may combine technical information that does not directly identify an individual with information collected from other sources and disclose the aggregate information to third parties for the above stated purposes


Like many other websites, we use technologies such as cookies, pixel tags (small image files) and other technologies to automatically collect technical data from visitors to our Site. In particular, Sierra Metals may send a small text file to your computer called a “cookie” that identifies your browser to Sierra Metals’ server when you visit various pages of the Site. Sierra Metals uses cookies to better serve you when you return to our Site. This allows our Site to function. Many web browsers automatically accept cookies, but as part of the functionality within your browser you usually can choose to decline to accept certain cookies if you prefer. Any cookie sent to your computer by Sierra Metals in connection with your use of the Site does not give Sierra Metals access to your computer or to any personal information. Please be aware that disabling your browser’s ability to collect cookies from Sierra Metals may limit your ability to use all of the features provided on the Site.

We also use third-party analytics services, such as Google Analytics, to help us to better understand the functionality of our Site on your computer, smartphone or other device. Analytics may record data such as how often you use our Site, which features you use or do not use, aggregated usage and performance data. This data is generally unidentifiable and cannot connect to you.


Want to no longer receive promotional and marketing emails or alerts from Sierra Metals? If at any time you decide you no longer want to receive promotional communications or alerts from Sierra Metals or our selected partners, such as investor information, upcoming events or other information, you can opt-out by clicking the “unsubscribe” function at the bottom of any email or by contacting us at:

Please allow 5-7 business days to process your request.

Please note that we may still send you emails about our existing business relationship, as permitted by law.


The security of your personal information is important to us. Sierra Metals employs reasonable administrative, technical and physical safeguards to protect your information from unauthorized use, access, disclosure, alteration, destruction or loss.  

If Sierra Metals uses third parties service providers, Sierra Metals requires such service providers to use similar safeguards to those used by Sierra Metals, and also requires service providers to limit access to your personal information and to keep it strictly confidential. Service providers are only permitted to use your personal information for the sole purpose of carrying out services on behalf of Sierra Metals.

Sierra Metals retains your personal information only as long as necessary or relevant for the purposes we identified or as required by law

Your personal information is stored and/or processed or otherwise used by or on behalf of Sierra Metals inside of Canada. However, one or more of our partners or service providers may be located in another country outside of Canada. By using Sierra Metals, you consent that your personal information may be transferred to countries outside Canada, including the United States, and subject to the authorities and laws of that jurisdiction.


Our Site may be linked from another website, or have links to other websites or social media platforms. We encourage you to review the privacy policies of all sites which you visit so that you can understand how those sites collect, use and disclose your personal information. We are not responsible for the privacy policies, content or data handling practices on other websites. This Privacy Statement does not extend beyond our Site.


In order for Sierra Metals to provide you with our Site, we sometimes need help from third parties. Sierra Metals may share your personal information with affiliated and non-affiliated third parties (partners, contractors, service providers, agencies and other organizations) that help us to:

  • provide customer service.
  • store data.
  • administer our Site, products or services.
  • assist Sierra Metals with promotional and marketing initiatives.

We may share personal information with government, regulatory and law enforcement agencies as requested by these agencies, if the disclosure is required or permitted by law. We may share information to take action regarding illegal activities or violations of terms of use, or as otherwise required by law.

We may also transfer or assign your personal information to third parties as a result of, or in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization, or liquidation.


If you request, we will let you know what personal information Sierra Metals has about you, what it is being used for, and with whom it has been shared. If you notice any inaccuracies or wish to update any part of your personal information, we will look into that as well.

Sierra Metals will provide you with access to your personal information that is in our possession, subject to certain exceptions, including information that is referenced to another individual’s personal information that cannot be severed, or information subject to solicitor-client privilege, or other legal restrictions that may prevent us from fulfilling your request.

To inquire whether Sierra Metals has any personal information about you or if you have any questions or comments about this Privacy Statement or our privacy practices, you may contact us at:

Sierra Metals
161 Bay St.
Suite 4260, P.O. Box 200
Toronto, Ontario, M5J 2S1, Canada

Telephone: +1 866 493 9646 or +1 416 366 7777